SaaS Business & Service Health

PRD 9.4 Telemetry

Normalized SaaS subscription revenue, tenant seat utilization, module adoption, and background job health.

Manage CompaniesBilling & Renewals
Normalized SaaS MRR
$548.00
Active Paid MRR:$349.00
Past-Due (In Grace):$199.00

Excludes customer roofing invoice totals (PRD 9.4).

Tenant Lifecycle Split
3 Companies
Active Paid Subscriptions:1
Trialing / Guided Pilot:1
Past-Due / Grace Period:1
Platform Seat Utilization
16 / 30 Seats

53% provisioned seat capacity active across all workspaces.

Service & Queue Health
1 Alert
Drive OAuth Connections:1 healthy
Failed Background Jobs:1
Active Support Grants:1
Failed Renewals & Grace Period Watchlist
Tenants in 14-day grace window before non-destructive read-only restriction.
1 Past Due
Ironclad Slate & Copperpast_duecore

Renewal card declined on Oct 28; 14-day grace policy active.

Grace Until: Nov 11, 2026 • MRR at risk: $199.00

Manage Grace / Retry
Background Job & Sync Exceptions
Idempotent outbox jobs requiring operator inspection or OAuth reconnect.
Open Job Queue
faileddrive_metadata_sync(org_ironclad)
Attempts: 3/3 • corr_sync_ironclad_99

INTEGRATION_RECONNECT_REQUIRED: OAuth refresh token expired or revoked by Google Workspace admin.

Inspect IntegrationRetry / Reconcile
Module Adoption Across Tenants
Active module enablement across all 3 roofing companies in Neon.
Manage Entitlement Matrix
Core100%

Foundation & Identity

foundation

3 of 3 tenants enabled

Core100%

Roofing CRM & Properties

crm

3 of 3 tenants enabled

Core100%

Projects & Checklist Workflows

projects_workflows

3 of 3 tenants enabled

Core100%

Document References

documents

3 of 3 tenants enabled

Optional67%

Crew & Field Scheduling

scheduling

2 of 3 tenants enabled

Optional33%

Google Drive Automation

google_drive_automation

1 of 3 tenants enabled

Optional33%

Estimates, Proposals & Contracts

sales_documents

1 of 3 tenants enabled

Optional33%

Materials & Production Readiness

materials_production

1 of 3 tenants enabled

Optional67%

Invoices & Accounts Receivable

receivables

2 of 3 tenants enabled

Optional33%

Operations & Financial Reports

reporting

1 of 3 tenants enabled

Optional67%

Field GPS Time & Job Labor Costing

field_time_costing

2 of 3 tenants enabled

Inbound Roofing Company Demo & Guided Pilot Requests
Self-serve demo inquiries from the public marketing site; convert directly into a 30-day Guided Pilot tenant.
1 Total Inquiries
CompanyContactTeam & Work TypeCurrent Tools & NotesStatusOperator Action
Buckeye Peak Roofing & Restoration
Submitted Oct 31
ryan Callahan
ryan@buckeyepeakroofing.com
(614) 555-0921
10-25 staff
Retail Replacement & Repairs
Tools: Google Drive folders + spreadsheets + Google Calendar
Looking to standardize our 14-stage checklist from first phone call to final invoice.
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